WANT TO SHOP PRODUCTS FROM A SPECIFIC COWTOWN LOCATION ONLY? 

Cowtown has REAL TIME INVENTORY. If it's on the website, it should be in stock. If you order something and it's not in stock, you will be notified by email within 24 hrs Monday through Friday. If you don't see what you're looking for on the website, feel free to call us Monday through Friday 10am to 5pm (MST) at 877.282.9788 or email [email protected] to request a product.



RETURNS

We hope you are satisfied with your purchase but if for any reason you are not, please return the item within 30 days from the ship date. We'll be glad to make an exchange, credit your account or refund your payment. Shipping and handling on returned merchandise is nonrefundable. We DO NOT accept C.O.D.’s on return items. Customers are responsible for return shipping charges. We suggest you return your merchandise via UPS, Fed Ex or insured parcel post, for you protection.

All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.

All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.

No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. Cowtown does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.

Videos must be unopened.

Sunglasses or Watches / No Returns unless product is deemed defective.

Defective merchandise
For questions on a possible defect, please call Customer Service at 480.966.8996, for out of Arizona 877.282.9788.  Email us at [email protected]

Please allow up to three weeks for processing.



SHIPPING POLICY

Online orders  will ship out within 24-48 hours of purchase (excluding weekends and holidays). All orders received after 3:00pm (MST) will be processed the next business day. If for some reason unforeseen delays occur, Cowtown will contact you. We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx, Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following:

-Credit card authorization and verification must be received prior to processing.
-Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
-Out of state orders WILL NOT be charged sales tax. In state orders will be charged




COWTOWN SHIPPING RATES

FREE Ground Shipping On All Orders Over $75 Dollars / Continental US Only (does not include Alaska Or Hawaii)



Merchandise
Total 
Continental US Ground Continental US Air US Next Day Air Alaska / Hawaii
$0.01 - $88.99 $8.00 $22.00  $40.00   $36.00 
$89.00 - $149.99  FREE $37.00 $64.00 $48.00
$150.00 - $749.99  FREE $43.00 $76.00 $64.00
$750.00 & up  FREE $65.00  $105.00  $105.00

-Cowtown currently ships orders to the Continental US, Alaska and Hawaii only.
-Online orders will be shipped out within 24 to 48 hours** (excludes weekends and holidays)
-All orders received after 3:00pm (MST) will be processed the next business day
Delivery signatures are required for the following orders:
-All orders over $250.00
-All orders with different bill to and ship to addresses
(bill to customer will be contacted to verify charges - order will be held until verified)
-All UPS Next Day Air and Continental US Air orders (Next Day Air and Continental US Air orders will only be processed if bill to and ship to addresses match)

Orders Ship From
Cowtown Skateboards
215 W University
Tempe AZ, 85281



PRIVACY POLICY

Privacy Policy – Cowtownskateboards.com respects your right of privacy. We will never share, rent or sell any of your information to other companies. This is only used to bill you for services that we provide to you. Your personal information is privately maintained on our secure servers.

Statement of Security - Our "Statement Of Security" is your assurance that you'll never have to worry about credit card safety, while shopping at Cowtown Skateboards. We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information you submit to Cowtown Skateboards. This means your credit card number and order details are scrambled while using our shopping cart. If you send us information via email, we advise you that e-mail is not necessarily secure against interception. Should your communications to us include sensitive information i.e., credit card number, checking account information, address, phone number etc., we would urge you to contact us by postal mail or via our phone line 480.966.8996, rather then e-mail.

When you shop at Cowtown Skateboards, you'll be joining millions of customers around the world who have safely shopped over the Internet. We are confident you will enjoy the safety and convenience of shopping from home.

Still concerned about using your credit card online? No Problem! Contact our Order Department at 480.966.8996, for out of Arizona 877.282.9788.   We will be happy to help over the phone.